Q: I’m having problems with panels not communicating with the Central Station when my clients or their dialtone providers change their type of service or technology.
Q: I’m having problems with panels not communicating with the Central Station when my clients or their dialtone providers change their type of service or technology.
Q: I have problems with runaway panels, do you have a solution?
Q: What allows WTI to have better pricing?
Q: What are “billing increments” and how do they affect my cost?
A: The Industry standard uses a minimum call duration of 60 seconds and calculates cost using 2 digit rounding ($X.XX) At WTI we use an 18 second minimum duration and round to 3 digits past the decimal ($X.XXX) in calculating each call cost, which combined can save you an average of 30% a month or more.
Q: How do I manage my account?
A: With WTI’s 24/7 web access managing your account is simple, valuable information will be right at your fingertips. See if panels are completing calls with real time Call Detail Records, Set up Runaway monitoring and alert notifications to fit your needs, block and unblock panel access, Change your 8XX’s “ring to” or “destination” number and set up alternate and secondary routes, even look over your invoices and payment history.
Q: Can I test drive your system?
Q: Can you provide service for my office lines also?
Q: How long are your contracts?
A: WTI still believes in doing business with a handshake though in today’s world contracts and agreements are required, so we keep it simple. Our contract term is month to month, if we are not the best in service and price we don’t want to tie you into a long term relationship
Q: Is there any benefit to me for referring someone?
Q: How long has your company been around?
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